Privacy Policy

How we protect your information and respect your choices.

Last updated: September 1, 2026

Introduction

Timber Creek Tree Service (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have when you visit our website, request a quote, book a service, or communicate with us. We believe clear, honest communication is part of delivering great tree care.

Information We Collect

We collect only the information we need to provide accurate quotes, schedule work, and keep you informed. This may include:

  • Your name, phone number, email address, and property address
  • Photos or descriptions of trees, stumps, or property access details
  • Service preferences, scheduling requests, and project notes
  • Information you provide through our booking form, quote form, careers application, or direct messages

How We Use Your Information

We use your information to:

  • Respond to quotes, booking requests, and general inquiries
  • Schedule appointments, send confirmations, and provide service updates
  • Communicate with you before, during, and after your project
  • Improve our website, services, and customer experience
  • Comply with legal or insurance requirements when necessary

We do not sell, rent, or share your personal information with third parties for marketing purposes.

SMS and Text Messaging

By providing your mobile phone number, you may choose to receive text messages from Timber Creek Tree Service about your appointment, quote, or service-related updates. Message frequency varies based on your project and interaction with us. Standard message and data rates may apply — please contact your carrier for details.

You can opt out of SMS messages at any time by replying STOP to any text we send. After you reply STOP, we will send a confirmation that you have been unsubscribed, and you will no longer receive SMS messages unless you opt in again. For help, reply HELP or contact us directly.

Your mobile number and opt-in status are never sold, shared, or used for third-party marketing. They are only used to communicate with you about your services, scheduling, and related business matters.

Data Protection

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. Access to your personal information is limited to team members and trusted service providers who need it to perform their jobs. While no system is completely secure, we follow industry-accepted practices to safeguard the data you entrust to us.

Cookies and Analytics

Our website uses cookies and similar technologies to understand how visitors use the site, improve functionality, and measure the performance of our marketing. We may use analytics and advertising tools such as Google Analytics, Google Ads, and the Meta Pixel. You can manage or disable cookies through your browser settings.

Third-Party Services

We use trusted third-party services for website hosting, form processing, email delivery, analytics, and maps. These providers may process limited information on our behalf under strict confidentiality and security obligations. We do not authorize them to use your information for their own purposes.

Your Rights

You have the right to access, correct, or request deletion of the personal information we hold about you. If you would like to review or update your information, or if you have questions about how we handle your data, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. Continued use of our website and services after any changes means you accept the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out: